We accept returns within 30 business days of receiving your order. Return shipping costs are the responsibility of the customer. All returns must be sent to our central warehouse in Asia.

OVERVIEW

Returns are not free of charge. Customers are responsible for the cost of return shipping.

---

RETURN POLICY

Can I return my order?

Yes. If you're not completely satisfied with your purchase, you may return your item(s) within 30 business days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must include all original components and packaging in the same condition as received.
• The product may show only normal signs of inspection. Damage caused by misuse, negligence or improper handling is not eligible for return.
• Products where hygiene is important must be cleaned before being returned.
• Any manufacturing defect must be reported immediately after delivery.
• Return shipping costs are the responsibility of the customer.
• Once your return has been received and inspected, your refund will be processed within 7 business days, provided all return conditions have been met.
• Delphine Vasse reserves the right to refuse returns where products appear to have been used, damaged, or altered beyond normal inspection.

---

HOW TO RETURN YOUR ORDER

If your return meets the above conditions, please follow these steps:

Step 1 – Contact Us

Email info@delphinevasse.com with the subject line:

Return Request

Step 2 – Include the Following Information

Please include:

• Your order number
• Reason for the return
• Photos of the product (if damaged or faulty)
• Your full name
• Your delivery address

Step 3 – Wait for Return Instructions

Our customer support team will provide you with the correct return address.

Please do not return your parcel to the sender. Returns sent without prior authorisation may not be accepted.

Step 4 – Send Your Return

Customers are responsible for the return shipping costs to our central warehouse in Asia.

Never send returned items to the sender shown on the parcel. Always wait for the official return address provided by our support team.

---

CANCELLATION POLICY – RIGHT TO WITHDRAW

Consumers have the right to withdraw from their purchase under the following conditions, provided they are purchasing as private individuals and not for business purposes.

Withdrawal Period

You may withdraw from your purchase within 30 business days from the date you, or someone authorised by you, receives the final item in your order.

Because our fulfilment process is fully automated, orders begin processing immediately after being placed. As a result, orders cannot be cancelled once processing has begun.

Refunds can only be issued after the goods have been returned and inspected.

To exercise your right of withdrawal, please notify Delphine Vasse by email with a clear statement indicating your decision to cancel the purchase.

Your withdrawal becomes effective once the returned goods have been received.

Return shipping costs remain the responsibility of the customer.

---

Orders Already in Transit

As our products are shipped directly from our overseas fulfilment centre in Asia, delivery times may occasionally be longer and are outside our direct control.

If your order has already been dispatched, cancellation is no longer possible. Please wait until you receive your parcel and then return it following the instructions above.

To help us process your refund as quickly as possible, please email us your proof of postage once your return has been been shipped.

---

Refund Information

All refunds are processed after the returned products have been received and successfully inspected.

All returned items must be sent to Delphine Vasse's central warehouse in Asia, with return shipping paid by the customer.